Terms, Conditions & Our Hotel Policies
Q. Check-In time and Check-out time
A. Check-in time is 3:00 pm and Check-out time is 12:00 pm.
Q. Reservation Confirmations, Deposit, Guarantee Policy
A. Reservation confirmations - sent automatically within two hours of the reservation being completed; Guarantee/Deposit Policy – all reservations require a credit card to hold the reservation.
Bookings or reservations of ten (10) rooms or more is considered a Group booking.
Reserved rooms may not be resold to a third party.
Q. What is the minimum required age to check-in?
A. The minimum required age to check-in is 21. Valid identification will be required at check-in.
Q. Facilities for Guests With Disabilities (ADA):
A. There are 10 (5 Classic rooms & 5 Deluxe rooms) rooms at the hotel, which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
Q. Requests for Connecting or Adjoining Rooms
A. The hotel offers a limited number of connecting rooms in a king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, cannot be guaranteed and, if available, are assigned at check-in. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.
Q. Package Handling
A. Hotel Alessandra assess a fee of $10 per package for all packages delivered to the hotel. We also charge a $10 fee per package for packages shipped from the hotel, plus applicable shipping charges.
A. Hotel Alessandra offers valet parking only, $38, plus taxes, per standard size vehicle, per night.
Additional surcharges apply for all oversized vehicles, for day parking and overnight parking, plus taxes.